Returns & Refunds Policy
All Sales Are Final
Thank you for your purchase. We appreciate your support!
Please note that all sales are final. Once an order has been placed and payment has been processed, we do not offer refunds, exchanges, or cancellations.
No Returns or Exchanges
Due to the nature of our products and services, we cannot accept returns or exchanges under any circumstances.
Please review all product details, descriptions, and size or compatibility information carefully before completing your purchase.
Damaged or Defective Items
If your item is damaged or defective, please contact us within 7 days at bronzvlle@aol.com with your order number, photos, and a description of the issue.
We will review your claim and, if applicable, offer a replacement at our discretion.
Digital Products or Memberships (if applicable)
For digital goods, memberships, or downloads, access is granted immediately upon purchase. Because of the instant nature of these products, refunds are not available.
Contact Us
If you have any questions about this policy, please reach out to us:
Bronzeville Children’s Museum
9301 South Stony Island Avenue
Chicago, Illinois, 60617
Wednesday – Saturday: 10 AM – 2 PM
Email: bronzvlle@aol.com
Phone:1-773-721-9301